What happened
Describe the screen, button or action and what you expected to happen.
Help with Star Within
Support
Get help with sign-in, notifications, sharing, AI features, privacy and permanent account deletion.
Contact
We're here to help.
Email is the official support channel for Star Within. We respond as soon as reasonably possible.
startherapy11@gmail.comStar TherapyLaval, Quebec, CanadaSupport available in English and French
Faster assistance
What to include in your email
Your setup
Include your iPhone model, iOS version and Star Within app version.
Useful evidence
Attach a screenshot only after hiding intentions, messages or other sensitive details you do not want to share.
Never email your password, verification code, Apple authorization code, Google credentials or full notification token.
Common questions
Quick guidance
I cannot sign in
Confirm that you are using the same Apple, Google or email method used to create the account. For email accounts, use Forgot Password. If the problem continues, email support with the exact error message.
Notifications are not arriving
Open iOS Settings, find Star Within, select Notifications and allow notifications. Then reopen the app while signed in. Delivery can also depend on Focus modes, network access and Apple Push Notification service availability.
Apple Intelligence is unavailable
AI features require a compatible Apple Intelligence device, a supported language, Apple Intelligence enabled, and the required iOS version. The rest of Star Within remains available without AI.
How do live sharing and snapshots differ?
Share Live with René can show later changes until you stop sharing. Send a Snapshot to René sends a copy of the information at that moment.
How do I stop sharing?
Open the intention and use its sharing controls to stop live sharing. A snapshot or message already sent remains part of the related conversation until it or the account is deleted according to available controls.
How do I permanently delete my account?
Open your profile area, select Account and Data, choose permanent deletion and complete identity verification. This removes the Star Within account and associated app data. External appointments or records are separate.
How do I make a privacy request?
Email René Estella, Privacy Officer, at startherapy11@gmail.com. We may need to verify your identity before providing or changing account information.